Privacy Policy Overview
How Solivaeanova collects, uses, and protects your information in Canada.
Your Privacy Matters Here
At Solivaeanova, we take personal information protection seriously and follow all Canadian privacy regulations. This policy explains our approach to collecting and safeguarding your data.
Your trust is important to us. We detail what data we collect, how we use it, and your rights under Canadian law.
Information We Collect
We collect data you provide directly and information gathered automatically through our website or communications.
Direct Data Collection
- • Contact details when you fill out our online forms.
- • Garden-related information you share with our staff.
- • Feedback or communications submitted to our team.
- • Details from emailed requests or service bookings.
- • Optional survey or improvement suggestions provided by you.
Automatic Data Gathering
- • Device and browser details when you visit our website.
- • Site usage data, such as visited pages and time on site.
- • IP address and approximate location for security and analytics.
- • Cookie data for service personalization and site performance.
- • Interaction with marketing or notification features on our website.
How We Use Your Data
Personal data helps us deliver, improve, and communicate about our gardening services and site experience.
- • Responding to inquiries and providing requested services.
- • Improving our garden offerings and website features.
- • Notifying you of garden service updates or schedule changes.
- • Personalizing your online experience for convenience.
- • Ensuring compliance with relevant Canadian privacy regulations.
- • Communicating promotions with your consent only.
- • Investigating technical issues or service problems.
Our Commitment: Solivaeanova maintains physical, electronic, and procedural safeguards to secure your information in line with Canadian standards.
Sharing Your Information
We restrict sharing your data and only disclose it when required to deliver our services or as legally necessary.
Service Providers and Partners
Occasionally, we work with trusted third parties to enhance our site or deliver services. These partners follow our privacy expectations.
Legal Requirements
We may share information if required by Canadian law or regulation.
Anonymous Analytics and Stats
Aggregated data is used for statistics without identifying individuals.
Your Rights and Choices
You may access, correct, or delete personal details, and manage how your data is used on our site.
- • Obtain details about your stored personal data.
- • Request correction of incomplete information.
- • Ask for data deletion, subject to legal requirements.
- • Receive personal data in a portable form.
- • Object to how your data is processed or used.
- • Request restrictions on certain data uses.
For any rights or privacy requests, contact us using the details provided here. We’ll address your concerns promptly.
Keeping Data Secure
All reasonable safeguards are taken to maintain the security and confidentiality of your information.
Technical Security Steps
- • Data encryption for sensitive information transfers.
- • Website access control using strong authentication.
- • Continuous backup routines and server protection.
- • Regular website security audits and updates.
Organizational Protections
- • Staff training on privacy responsibilities annually.
- • Controlled access to customer data internally.
- • Written policies reviewed and updated regularly.
- • Incident response plans for prompt issue handling.
How Long We Keep Data
Data is kept only as long as required for service purposes or to meet Canadian legal obligations.
- • Your account information for login or services.
- • Notes about your landscape preferences and routines.
- • Messages and feedback retained for support.
- • Billing records secured using standard protocols.
- • Consent-based communication preferences saved.
You may request deletion in line with stated rights or as legally permitted.
Cross-Border Information Transfers
Data may be managed outside Canada, under similar protection standards wherever processed.
- • Contractual obligations with service partners.
- • International service provider privacy assessments.
- • Standard compliance clauses in partner agreements.
- • Support for lawful requests regarding your data.
Cookies and Tracking
Some website features use cookies to enhance presentation, remember preferences, and analyze visits.
Types of Cookies Used
- • Maintain secure login and core functionality.
- • Analyze traffic and usage statistics securely.
- • Remember site settings across sessions.
- • Support interactive features during visits.
You can manage cookie settings at any time through your browser.
How This Policy May Change
We occasionally update our privacy practices to reflect regulatory requirements or service changes.
- • Website banner notifications for major updates.
- • Updated effective dates posted on this page.
- • Email notice if required and you have opted in.
- • Archived past versions for comparison.
Check this policy page for the effective update date.
Contact for Privacy Questions
Reach our privacy officer for any data or rights queries.
Solivaeanova
1212 9th Avenue SE, Suite 200, Calgary, AB T2G 0T1 Canada
Phone: +1 (420) 612-7656
Email: content@solivaeanova.com
Last updated January 17, 2026.
Effective as of January 17, 2026.